Your team stops losing 1.8 hours a day searching for answers.
Instant answers to your team’s questions, with the exact internal source cited. Your company’s knowledge accessible to everyone. Without interrupting the experts.
Premium architecture for executive control
Your best people spend 20% of their time answering questions they have already answered.
The expert answers the same questions every week
How do we fill in the timesheet? What is the procedure for X? Where is Y’s contract? These are questions already answered in some document. But nobody knows where that document is, so they ask the expert.
Searching shared folders is a waste of time
Documents are in SharePoint, on a server, in email, in Notion. Nobody knows exactly where the right one is. File-name search does not work if you do not remember the exact name. The result: they search for 20 minutes or ask someone.
Critical knowledge lives inside one person’s head
Only one person knows how to configure system X. Only one person knows the terms negotiated with client Y. If that person is absent or leaves, the knowledge leaves with them. Nobody wrote it down anywhere because everyone ended up asking them anyway.
Employees spend an average of 1.8 hours a day searching for information or waiting for answers from colleagues (McKinsey). Eighty percent of company questions are recurring and already documented somewhere in the business (Gartner). Interrupting an executive’s workflow with a question carries a 20-minute context recovery cost (University of California Irvine). The knowledge exists: access is the problem.
How the internal helpdesk eliminates interruptions and wasted searching
AuroraCortex Intelligent Internal Helpdesk is the conversational interface of the Knowledge Cortex for your employees. Any employee can ask in natural language and the system answers by citing the exact source manual, procedure, or internal document where the answer lives.
What makes this system different: when it does not have the answer, it does not improvise. It automatically escalates the question to the right human expert with the full context. The expert answers once and that answer stays in the Cortex forever. The next time someone asks the same thing, the system already knows the answer.
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Natural-language answers with an exact citation to the internal source (manual, policy, contract)
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Semantic search: find the answer even if you do not remember the document name
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Automatic escalation to the expert when the Cortex does not have the answer, with full context
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Every expert answer stays in the Cortex: the second time, the system already knows it
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Permissions by department and role: each employee accesses only the knowledge within their scope
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Integration with Microsoft Teams and Slack: employees ask where they already work
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Frequent-question analytics: identify which knowledge is missing from the Cortex
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Sensitive topics (legal, HR, finance) validated by the owner before answering
The Intelligent Internal Helpdesk and the Knowledge Cortex (P1) are the same system seen from two angles: the Cortex is the knowledge base; the Helpdesk is the conversational interface for employees. If the Cortex is already installed, the Helpdesk activates on top of it. If not, both can be deployed together with bundle pricing. The question is not whether you need one or the other: it is which one you start with.
How many times this week did someone on your team interrupt an expert to ask something that had already been asked before?
Multiply those interruptions by 20 minutes of lost context for the expert. By 50 weeks a year. By the number of experts you have. That is the cost the Internal Helpdesk removes.
Operational in the first week, without changing how your team works
The helpdesk integrates as just another channel in Teams or Slack. Employees ask where they already work and the system answers instantly.
Cortex calibration
We load or connect the existing Knowledge Cortex. If it does not exist, we build it during calibration with your company’s key documents and procedures.
Permission configuration
We define which knowledge each role can access. Production gets technical manuals; HR gets people policies; finance gets accounting procedures.
Deployment and onboarding
We activate the helpdesk in Teams or Slack. A 30-minute team briefing: as easy to use as chat. The system learns with every answered question.
Continuous improvement
Monthly review of unanswered and most repeated questions. The Cortex continuously improves with the knowledge that is missing.
Real results in companies like yours
Knowledge that used to live in the heads of three people is now available to the entire company.
The supervisor stops receiving 15 interruptions per shift
Operators had recurring questions about safety procedures, machine use, and company policies. They used to interrupt the supervisor 15–20 times per shift. With the helpdesk on tablets on the production line, they check the correct procedure in 10 seconds with an exact reference to the manual.
Result: the supervisor recovers 2–3 hours per shift for supervision and solving real problems.
Juniors stop interrupting seniors for historical questions
Junior consultants constantly asked seniors how a similar project had been handled in the past, which methodology was used, and what results were obtained. With the helpdesk, the junior retrieves the historical cases from the Cortex with the methodology, lessons learned, and outcomes in 30 seconds.
Result: seniors recover 4 hours per week. The Cortex grows with every completed project.
Intelligent Internal Helpdesk vs. searching and asking
| Aspect | Searching and asking | AuroraCortex |
|---|---|---|
Response time |
20–60 min (searching or waiting for the person) |
Seconds: real-time semantic search |
Answer quality |
Depends on who answers: inconsistent |
Always from the authorized source with an exact citation |
Cost per question |
Interrupted expert time + recovered context |
Employee minutes with an immediate answer |
Knowledge when the expert is unavailable |
Unavailable |
Available 24/7 from the Cortex |
Knowledge accumulation |
The expert answers and the knowledge stays in their head |
Each new answer stays permanently in the Cortex |
Always cites the source
Every answer includes the exact reference to the internal document it comes from. It is not the system making a claim: it is your company’s procedures manual answering.
Smart escalation without uncertainty
When the Cortex does not have the answer, it does not improvise or answer uncertainly. It automatically escalates to the expert with the full context of the question.
Privacy and role-based permissions
HR knowledge is not visible to production. Financial knowledge is visible only to authorized people. Sovereign infrastructure guarantees that nothing leaves your environment.
Integrated with Cortex P1
If the Knowledge Cortex is already installed, the Helpdesk is its conversational interface for employees. The P1+P16 bundle has special pricing defined in the proposal.
Your company’s knowledge already exists. The problem is that nobody can find it when they need it.
The same semantic search and conversational AI capabilities large corporations use to make institutional knowledge accessible. Calibrated and deployed in your private infrastructure, available from day one of launch.
Investment and service structure
Indicative pricing. If you already have the Knowledge Cortex installed, ask for the activation price of the Helpdesk on top of the existing Cortex.
Starter
€500
€350/month
Up to 50 users
Cortex answers with source citation
Expert escalation for unanswered questions
Basic frequent-question analytics
Email support
Architect
€900
€650/month
Unlimited users
Native Teams / Slack integration
Permissions by department and role
Advanced knowledge-gap analytics
Monthly Cortex review with your team
Priority support
Enterprise
Custom
Contact us
Bundle with Knowledge Cortex (P1) included
Continuous Cortex training
Department-level customization
Guaranteed 99.9% SLA
Integration with ERP and internal systems
Team training included
Frequently asked questions
Your company has the answers. The Helpdesk makes them available to everyone.
Every hour an employee spends searching for information is time not spent on valuable work. Every interruption to an expert is time the expert is not spending on what only they can do. Intelligent Internal Helpdesk removes both problems by making your company’s knowledge accessible to whoever needs it, when they need it.